Our 30-Day Money-Back Guarantee

Your satisfaction is our primary objective.

Any item purchased from Oncycles.com ("Seller") may be returned within 30 days of purchase, for 100% refund or exchange, provided:

1. The item is undamaged and in new condition
2. The item includes original packaging and all items included in original packaging
3. Returned item(s) are accompanied by a return authorization number ("RA") issued by Seller. RA numbers may be obtained by calling Seller toll-free, during business hours, at 1-877-577-8082.

Exceptions

1. Shipping costs are not refunded or credited unless the product being returned is defective or, due to a shipping error, is not the product ordered. In the case of defective products or incorrectly shipped items, shipping costs to and from the customer will be refunded or credited.
2. There will be no charge for shipping correct items in the case of defective or incorrectly shipped products.
3. Custom-ordered, speciality items and items marked as "All Sales Final" are non-returnable.

Right to Evaluate Defective Products

Seller retains the right to examine any product or products returned as defective. If, in Seller's sole opinion the claimed defects were caused by abuse or misuse, Seller retains the right to refuse refund, exchange, or credit. In this event, product will be returned to the customer at customer's expense.

Time Period for Refunds

Please allow up to four (4) weeks for receipt of refunds or credit card credits. This time period includes the transit time of the item returned (5-7 business days), the time it takes us to process your return after receipt (2-3 business days), and the time it takes your bank to process the refund request (5-10 business days).

Free "It Doesn't Fit" Returns

At oncycles.com, we understand that helmets, leathers, gloves, and other apparel items need to fit you properly. We also believe that you should not have to pay for the cost of returning an item if it doesn't fit. Beyond that, we don't want you inconvenienced at all by the process of returning an item.

So, oncycles.com offers free return shipping on any item requiring fitting. Items covered by this policy are:

Helmets
Jackets
Pants
Gloves
Shirts
Body armor and rider-worn protective gear

Apparel Items that are not covered and that cannot be returned due to fit issues:

Undergarments
T shirts

Limitations & Restrictions:

Free return shipping can be applied to one item, one time, per order. Exchange items are not eligible for free return shipping.

Free return shipping applies only to an item being exchanged for the same item in a different size. Returns of items for refund or credit are not eligible for free return shipping. In rare cases in which a replacement item in a different size is not available, oncycles.com will do it's best to work with the customer to find an appropriate substitute.

Exchange items (the second or subsequent return/exchange) do not qualify for free return shipping.

Shipping costs to the customer for replacement items will be determined according to oncycles.com's standard shipping charge schedules. That is, if the replacement item qualifies for free shipping, it will be shipped at no additional charge. If the replacement item does not qualify for free shipping, the customer will be charged for shipping the replacement item.

Free return shiipping is available only on orders within the 48 contiguous states of the USA.

It is always the case that oncycles.com wishes to be fair and supportive of the customer. Please contact us for further support or assistance.

How To Do It

To return an eligible item under this policy, please contact us by email at itdoesntfit@oncycles.com, or call us toll free at 1-877-577-8082. We'll take care of the rest, and according to your preference, we will either order a call-tag for UPS to pick up the item at your home or business, or we will transmit a shipping label to you, enabling you to drop the package off at any UPS location.

If you call, please have your order number handy. If you email us, please include your order number. This will make processing of your request as fast as possible.

As always, contact us if you have any questions!